iCinfo helps organizations protect and leverage their most valuable asset – their business information

Information is the lifeblood of every organization, no matter how big or small, whether the business provides products or services, or what industry or sectors the business serves. Information is a necessity for any business to operate.

Effective documentation and information management enables an organization to make their mission-critical information more searchable and more accessible. Putting the right information in the hands of the right people at the right time can be the difference between ordinary and extraordinary. Businesses that effectively manage their information perform better, have happier customers and clients and enjoy higher levels of success. Businesses that mismanage their information expose themselves to unnecessary risk, costly inefficiencies, damage to their brand and reputation, and lost opportunities.


With iCinfo, we help you realize and optimize the benefits of technology – having information you need when you need it; and informed and engaged workforce. Access to accurate and timely information leads to making better business decisions


Assess the current condition of your business environment to understand your business needs.


Design information management standards to improve your business processes.


Ensure your organization and team are ready for the transition.


Support you through the successful transition of your organizational information.


Ensure your information management systems evolve with your business.


Teaching you how to manage and maintain your own information management systems.

What is Information Management?

Information management aims to understand and manage the flow of information in a business: how it is acquired or where it is created, how it changes, who has access to it, how it is used, and who is responsible for updating, storing and maintaining it.

Information management is closely aligned to business processes. When a business’ processes are informal, the resulting inputs and outputs are often inaccurate, outdated or unavailable to decision makers. This casual approach to business processes usually results in inconsistent, obsolete, duplicate and/or redundant information that adds to the confusion and chaos created by even greater volumes of information to sort through. This, in turn, leads to poor information, poor decisions, errors, wasted time and resources, and lost opportunities.


    Claudia Mamros thrives at creating order out of chaos with regard to mapping file structures to process flow. She can build and organize systems and file structures that are intuitive to the users as her approach fits directly with the process flow. Her leadership style tends to be collegial, building a solid team spirit, however; when a tough decision needs to be made, and tough action needs to be taken, she will drive them through.

    Mike Giguere, Management Consultant

    I’ve had the pleasure of working with Claudia one-on-one as she helped me learn, utilize, and master a digital document management system. As the organization’s Senior Business Manager, I use this document management system every single day. In fact, I use it so much that I don’t know how I ever worked without it. Documents are now at my fingertips, easily accessible, whenever I need them. The system is a great tool that has helped my workload and improved my productivity.

    Sue Collins, Senior Business Manager

    Claudia exhibited professionalism, patience, and perseverance in accomplishing the goal for the unit. She leaves it with both a document that will result in a highly effective system and work instructions for all aspects of the daily work accomplished by her team.

    I would recommend her for any project within the financial or professional services sector.

    Managing Director of a Canadian Bank

How Better Information Management Can Protect & Grow Your Business

iCinfo works with clients to structure and organize their information by understanding their business environment and regulatory needs.  We collaborate with stakeholders to clearly define and document the flow of information throughout their business processes, identifying, understanding and optimizing their business practices along the way. We customize the information architecture and controlled vocabulary (also known as taxonomy) to better serve the current and future needs of the business.

Our proven process of supporting our clients through the transition of their information management system means they receive the immediate benefits of a structured and organized information environment. They are also able to manage and evolve their information management systems after we have completed our work with them.

Learn more

Find out how information management can enhance your business performance, safeguard your business against risk, and protect your most valuable asset – your information.


T  +1.905.499.3759

TF  +1.844.FIND.777 (844.3463.777)


Mississauga City Center
77 City Center Drive
Suite 501, East Tower
Mississauga, ON L5B 1M5

Contact iCinfo

Contact iCinfo and have a confidential and no-obligations chat with us about your company, your industry, and what Information Management challenges your organization is going through.

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